These Terms and Conditions govern the use of the Koala88 Casino website and related services (the “Service”). By accessing or using the Service, you confirm that you have read, understood and agree to be legally bound by these Terms and Conditions, our Privacy Policy and any additional rules or policies referenced herein. If you do not agree, you must not use the Service.
1. Definitions
In these Terms and Conditions, “Koala88 Casino”, “we”, “us” or “our” refers to the operator of the Service; “you” or “user” refers to any person who accesses or uses the Service; “Account” means a registered user account created for participation in gaming activities; “Games” means any casino, betting or other real-money or free-play products made available on the Service; “Applicable Law” means all laws, regulations and binding requirements in force in your jurisdiction, including but not limited to those of Australia and relevant states and territories.
2. Eligibility and Jurisdiction
The Service is intended solely for residents of jurisdictions where online gambling is lawful and where Koala88 Casino is authorised to operate. It is your responsibility to determine whether your use of the Service is legal under the laws that apply to you. By creating an Account, you represent and warrant that you are at least 18 years of age, or older if the minimum legal age for gambling in your jurisdiction exceeds 18, and that you are not self-excluded or otherwise prohibited from participating in gambling activities.
Koala88 Casino does not permit use of the Service in any jurisdiction where online gambling is restricted or prohibited. Without limiting the generality of the foregoing, users must ensure that access from any Australian state or territory complies with all local regulatory requirements. We reserve the right to request proof of residence, age and identity at any time and to suspend or close Accounts where sufficient proof is not provided.
3. Account Registration and Verification
To participate in Games for real money, you must register an Account by providing accurate, current and complete information as requested in the registration form. You agree to promptly update such information in case of any change. You may only register one Account, and Accounts are strictly personal, non-transferable and may not be used on behalf of third parties.
We may conduct identity, age, residence and source-of-funds verification checks in accordance with Applicable Law, including Australian anti-money laundering and counter-terrorism financing requirements. Verification may require submission of documents such as a passport, driver licence, utility bill or bank statement. Until verification is completed to our satisfaction, we may restrict deposits, wagers, withdrawals or access to certain Games.
4. Account Security and Responsible Use
You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your Account. You must not share your password, allow third parties to access your Account or use another person’s Account. You agree to notify us immediately if you suspect any unauthorised access or security breach. Koala88 Casino is not liable for losses arising from unauthorised use of your Account where you have failed to take reasonable security measures.
You agree to use the Service only for lawful purposes and in accordance with these Terms and Conditions. Any form of collusion, cheating, use of bots or automated tools, exploitation of software errors or other abusive behaviour is strictly prohibited. We may investigate any suspicious activity and, where appropriate, suspend or close Accounts, void bets and withhold funds subject to Applicable Law.
5. Deposits, Withdrawals and Payments
All financial transactions must be made using payment methods made available on the Service and in your own name. By initiating a deposit, you confirm that you are authorised to use the chosen payment method. Minimum and maximum transaction limits may apply, as indicated in the cashier section. Funds deposited into your Account are intended solely for wagering on Games and not for money transfer or currency exchange purposes.
Withdrawals are subject to verification checks, transaction limits, processing times and Applicable Law, including anti-money laundering requirements. We may request additional documentation before approving any withdrawal. We reserve the right to process withdrawals via the same method used for deposit, where feasible. Fees, if any, will be clearly disclosed before you confirm a transaction. You are responsible for any taxes or charges imposed by Australian or other tax authorities on your winnings or transactions.
6. Game Rules and Fair Play
Each Game offered on the Service is governed by specific rules and pay tables, which form part of these Terms and Conditions. By participating in any Game, you agree to be bound by the applicable rules as displayed within the Game interface or in the help section. In case of any discrepancy between the outcome displayed on your device and our server records, the server records shall prevail.
Koala88 Casino uses random number generator technology and other controls designed to ensure fairness and compliance with regulatory standards. We reserve the right to suspend or void any wager in the event of technical failure, malfunction, incorrect odds, misconfiguration or other errors. Where a Game is interrupted due to technical issues, the outcome recorded on our servers will determine any settlement, or the affected wagers may be voided and stakes returned, as permitted by Applicable Law.
7. Bonuses, Promotions and Loyalty Programs
From time to time, Koala88 Casino may offer bonuses, free spins, promotional credits or loyalty rewards. All such offers are subject to specific terms and conditions, including wagering requirements, eligibility criteria, time limits and maximum payout restrictions. By accepting a bonus or participating in a promotion, you agree to be bound by the relevant promotional rules in addition to these Terms and Conditions.
We reserve the right to modify, suspend or cancel any bonus, promotion or loyalty program at our discretion, subject to Applicable Law and without prejudice to accrued rights. Bonus abuse, including but not limited to multiple Account registration, arbitrage betting, low-risk wagering strategies or collusion, may result in cancellation of bonuses, forfeiture of winnings and closure of Accounts.
8. Responsible Gambling and Self-Exclusion
Koala88 Casino supports responsible gambling practices and provides tools to help you manage your activity, including deposit limits, session limits, loss limits and self-exclusion options. You may request temporary or permanent self-exclusion by following the instructions on the Service or by contacting customer support. During a self-exclusion period, you must not attempt to open new Accounts or circumvent restrictions.
We will take reasonable steps to enforce self-exclusion and other limits; however, you acknowledge that ultimate responsibility for your gambling decisions rests with you. If you are located in Australia, you should also familiarise yourself with any state or territory-specific self-exclusion registers and support services available in your region.
9. Intellectual Property
All content on the Service, including but not limited to software, design, graphics, logos, trademarks, text, audio and video materials, is owned or licensed by Koala88 Casino and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Service for personal, non-commercial entertainment purposes only. You may not copy, modify, distribute, reverse engineer or otherwise exploit any part of the Service without our prior written consent.
10. Limitation of Liability
To the maximum extent permitted by Applicable Law, Koala88 Casino shall not be liable for any indirect, incidental, consequential or punitive damages arising from your use of the Service, including loss of profits, data, business or reputation. Our total aggregate liability to you in connection with the Service, whether in contract, tort or otherwise, shall not exceed the total amount you have deposited into your Account during the three months preceding the event giving rise to the claim.
Nothing in these Terms and Conditions excludes or limits any liability that cannot be excluded or limited under Applicable Law, including consumer guarantees that may apply under Australian consumer protection legislation. You acknowledge that online gambling carries financial risk and that you may lose some or all of the funds you stake.
11. Suspension, Closure and Termination
We may suspend or close your Account at any time where we have reasonable grounds to believe that you have breached these Terms and Conditions, violated Applicable Law, engaged in fraudulent or abusive conduct, or posed a regulatory or security risk. Where permitted by law, we will notify you of the reason for such action and any remaining balance will be handled in accordance with our regulatory obligations.
You may close your Account at any time by contacting customer support, subject to settlement of any outstanding wagers and compliance with verification and withdrawal procedures. Termination of your Account does not affect rights and obligations accrued prior to the date of termination.
12. Changes to Terms and Governing Law
Koala88 Casino may amend these Terms and Conditions from time to time to reflect legal, regulatory, technical or operational changes. Updated versions will be published on the Service with an indication of the effective date. Continued use of the Service after such date constitutes your acceptance of the revised Terms and Conditions.
These Terms and Conditions are governed by the laws applicable to the operator’s jurisdiction, subject to mandatory consumer protection and gambling regulations that apply in Australia and relevant states and territories. Any dispute arising out of or in connection with these Terms and Conditions shall be resolved by the competent courts or dispute resolution bodies as determined by Applicable Law.
13. Contact Information
If you have any questions regarding these Terms and Conditions, your Account or the Service, you may contact our customer support team using the contact details provided on the Koala88 Casino website. We will handle all enquiries in accordance with our regulatory obligations and internal policies.