This Privacy Policy explains how Koala88 Casino collects, uses, discloses, and protects personal information of users located in Australia who access or use our website and related services (the “Services”). By using the Services, you confirm that you have read and understood this Privacy Policy and agree to the processing of your personal information as described below, in accordance with applicable Australian privacy laws.
1. Data Controller and Scope
Koala88 Casino acts as the data controller in respect of personal information collected through the product website and associated online casino services. This Privacy Policy applies to all visitors, registered players, and other users who access the Services from within Australia. It does not apply to third-party websites or services that may be linked from our platform.
2. Categories of Personal Information Collected
We collect and process different categories of personal information, which may include identification data, contact details, account information, technical data, usage data, and payment-related information, to the extent necessary for the provision and improvement of the Services and compliance with legal obligations.
- Identification data: full name, date of birth, gender, and verification documents such as copies of identity cards, passports, or driving licences
- Contact details: residential address, billing address, email address, and telephone number
- Account data: username, encrypted password, security questions, account preferences, communication preferences, and responsible gambling settings
- Financial data: partial payment card details, bank account details, e-wallet identifiers, transaction records, deposits, withdrawals, and account balances
- Technical and device data: IP address, device identifiers, browser type and version, operating system, time zone setting, and other diagnostic data
- Usage data: log-in times, session duration, game activity, interaction with site features, referral information, and clickstream data
- Marketing and communication data: records of your consent, subscription status, responses to campaigns, and communication history with support
3. Legal Bases and Purposes of Processing
We process personal information only where there is a lawful basis under applicable Australian privacy and gambling regulations. The main legal bases and corresponding purposes are set out below.
| Legal basis | Purpose of processing |
|---|---|
| Performance of a contract | To create and manage your account, provide access to games, process deposits and withdrawals, and deliver customer support |
| Legal and regulatory obligations | To comply with anti-money laundering and counter-terrorism financing obligations, age and identity verification requirements, tax and reporting duties, and responsible gambling regulations |
| Legitimate interests | To maintain platform security, prevent fraud and abuse, improve site performance, conduct analytics, and protect our legal rights |
| Consent | To send direct marketing communications, place non-essential cookies, and process certain optional data where required by law |
4. Cookies and Similar Technologies
Koala88 Casino uses cookies and similar tracking technologies to operate and enhance the Services. Essential cookies are necessary for site functionality, security, and user authentication. Analytics cookies help us understand how visitors interact with the website, enabling us to improve usability and performance. Marketing cookies may be used, with your consent where required, to deliver relevant content and measure the effectiveness of campaigns. You may manage cookie preferences through your browser settings; however, blocking certain cookies may affect the functionality of the Services.
5. Data Sharing and Disclosure
We may share personal information with carefully selected third parties strictly for the purposes described in this Privacy Policy and subject to appropriate contractual safeguards. Categories of recipients may include payment service providers, identity verification and fraud prevention agencies, IT and hosting providers, analytics and marketing service providers, professional advisers, and regulatory or law enforcement authorities where required by law or in response to valid legal processes. We do not sell your personal information to third parties.
6. International Data Transfers
Some recipients of your personal information may be located outside Australia, including in jurisdictions that may have different data protection standards. Where such transfers occur, we take reasonable steps to ensure that your personal information is handled in accordance with this Privacy Policy and applicable Australian privacy requirements, including through contractual safeguards and due diligence on our service providers.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulatory obligations. In particular, records related to identity verification, transactions, and gaming activity may be retained for minimum periods mandated by gambling, anti-money laundering, and financial regulations. When personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or de-identify it.
8. Data Security Measures
Koala88 Casino implements technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include encryption in transit and at rest, access controls based on role and necessity, secure network architectures, regular security monitoring and testing, and staff training on data protection obligations. While we use reasonable safeguards, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights in Australia
Subject to certain legal limitations, individuals in Australia may exercise a range of privacy rights in relation to their personal information. These rights may include the right to request access to the personal information we hold about you, the right to request correction of inaccurate, incomplete, or outdated information, and the right to withdraw consent where processing is based on your consent. In some circumstances, you may also request that we restrict or object to certain processing activities to the extent permitted by law.
10. Access and Correction Requests
You may submit a request to access or correct your personal information using the contact details provided in this Privacy Policy. We may need to verify your identity before responding to your request to protect your account and data. Access and correction will generally be provided free of charge, except where a request is manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse the request as allowed by law. We aim to respond to all valid requests within a reasonable timeframe.
11. Marketing Communications
Where permitted by law and where you have not opted out, we may use your contact details to send information about Koala88 Casino products, features, promotions, or updates. You may withdraw your consent or opt out of marketing communications at any time by using the unsubscribe link contained in our emails or by adjusting your account preferences. Opting out of marketing communications will not affect transactional or service-related messages necessary for the operation of your account.
12. Responsible Gambling and Monitoring
As part of our responsible gambling obligations, we may process your personal information and gameplay data to identify patterns that indicate potential gambling-related harm. This may include monitoring deposit behaviour, session frequency, and self-exclusion requests. Where necessary, we may contact you, apply limits, or restrict access to certain Services in line with our responsible gambling policies and applicable Australian regulations.
13. Minors and Age Verification
The Services are intended exclusively for individuals who have reached the legal age for online gambling in their Australian state or territory. We do not knowingly collect personal information from minors. We may carry out age and identity verification checks using third-party providers. If we become aware that personal information has been collected from a minor, we will take reasonable steps to delete such data and close any associated accounts.
14. Third-Party Links and Services
Our website may contain links to third-party websites, tools, or services that are not operated or controlled by Koala88 Casino. This Privacy Policy does not extend to such external resources. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend that you review the privacy policies of any third-party services before providing them with personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational reasons. The updated version will be published on the Koala88 Casino website with an amended “last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about our handling of personal information.
16. Contact and Complaints
If you have questions about this Privacy Policy, our data handling practices, or wish to exercise your privacy rights, you may contact our privacy team using the contact details provided on the Koala88 Casino website. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner or another relevant supervisory authority in Australia.